Business to Business Collection Answers Help You Recover Bad Debts

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Business to Business Collection Answers Help You Recover Bad Debts

Business to business collection can be a challenge when it comes to getting paid. It has to be handled delicately and cautiously so that business relationships can remain intact.

Businesses also have to be aware of and act within The Fair Debt Collection Practices Act (or FDCPA) guidelines. It basically says that you can't harass a debtor or use abusive practices in attempting to collect a debt.

Business collection requires effective communication, as well as the ability to recognize accounts that are headed for trouble. Develop a system where you can categorize your customers.

There are usually three different types of late-paying customers:

- Customers having real financial problems. They'd like to pay, but can't pay on time.
- Customers who are late from time to time.
- Customers who are habitually late and seek to avoid payment at all.

You can work with the first two types of customers. You can encourage them to make a full or partial payment. Or you can set them up with payment terms. The key, though, is to act early!

The last type of customer needs to be recognized as soon as possible, and you'll need to take serious action. This type of customer is a candidate to send to business collection.

Business to business collection of debt must follow consistent procedures firmly established before a problem arises. Having systematic and organized strategies, within FDCPA guidelines, will help you solve many of your delinquency problems.

More Collection Tips

Here are some more tips to make a part of your in house collection efforts:

-Be Flexible: If a customer is genuinely experiencing money problems, ask what they can realistically afford to pay. Make payment arrangements, in writing. Contact them before the payment's due date to make sure they'll honor the agreement.

-Don't get personal or harass: Harassing is not only against the law, you can also incur a counter-suit by harassing. Remain calm, and don't get personal. Make your calls short and specific. Communicate the urgency of getting paid in a clear manner.

-Take a partial payment as payment in full: If you've determined that a customer simply can't pay, offer the option to take a partial payment instead. Whatever the agreed upon amount, be sure to get it all upfront, and in writing.

-Turn over to a business to business collection agency: For those most difficult of customers, consider this option. Most agencies charge a fee, up to 50%, of any money they collect. Some charge a flat fee, so do your research.

For a free quote, fill out the form below.The consultants at DebtCollectionSteps.com can help you with these difficult decisions.

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