Debt Collection Strategies:
GET YOUR MONEY With Compassion
by F.D.
(California)
I work for a collection agency in California. Our firm belief is that people genuinely WANT to pay their bills! Certain unforeseen events such as divorce, job loss, IRS garnishments, etc. will force people to prioritize which bills to pay first.
The key to collecting is to first of all be compassionate to the debtor. Understand that there could be an unforeseen event that has not allowed them to pay on time.
Offer payment plans: what is the minimum weekly payment they can afford. $10.00 dollars a week is $40.00 dollars a month which is better than $0.
Be nice and avoid confrontation or rudeness, even if the debtor behaves in this manner.
Your number one goal is to collect. You let them know that this is a resolvable debt and that you are willing to work with them as long as they work with you.
Speaking from personal experience, it works!!!