Low-Pressure, Friendly Collection Tactics

by Cara Davis
(Boulder, CO)

We attempt to understand the customer’s situation and find out what circumstances may be causing them to avoid paying their bill. We offer them payment plan solutions and other delayed good-faith agreements in some situations that may help them to feel less persecuted and pressured.

We would prefer to have a longer-term agreement and get paid back the money we are owed, than to have a high-pressure situation where the customer backs out and stops returning our calls because we are harassing them.

During this bad economic time, we think that is the best technique for assuring eventual payment. We find high-pressure situations non-conducive for customer retention and faithful payments!

We want our customers to understand that we are viewing them as real people with real problems that we can help them to solve, rather than have them think that we are just money-hungry and insensitive to their situation.