Medical Billing Collections Strategies:
Ease your mind

by Deborah
(Mount Airy MD US)

When I was in charge of accounting for several health-related venture capital firms, I had the hardest time getting my receivable clerks to make collection phone calls. Finally, I realized there were just certain people they were not going to call, and should just go straight to the write off column. They were:

a) people over the age of 90
b) people with active AIDS, and
c) people with rapidly advancing terminal cancer.

It seems counter-intuitive to do this, but once the clerks knew they didn't have to try to collect from people whose life expectancies were low, the calls were made, and the money came in.