Outsource Billing Service Solutions
for Your Business

Cash flow to your business, utility company or government entity can be greatly improved, often immediately, by the greater efficiency of better processes, as well as taking advantage of postal discounts, which many outsource billing facilities will offer. The improvement to your bottom line is almost immediate.

Lower costs and greater efficiency can also be realized when municipal entities, private companies, utility companies, and other businesses take advantage of the simplicity by outsourcing all of their accounts receivable: from billing statements, reminder notices, and including all phases of debt collections. Outsourcing all these functions to one organization maximizes effectiveness and efficiency into one seamless operation.

Some third party collection agencies, especially larger, national companies, may offer billing services as an additional value-added benefit to their clients. As businesses hire debt collection agencies for delinquencies, many also take added advantage of outsourcing their first party billing services as well.

Outsource Billing Service Advantages

• improve internal efficiency by focusing on your core business' revenue-generating functions
• improve your businesses' cash flow, cut costs, and speed up your receivables by days
• lower internal labor costs, as well as redirect employees to core business activities
• obtain maximum postal discounts
• reduce the amount of phone calls and customer problems, complaints, questions, etc.
• cut expenses for equipment purchases and maintenance (ribbons, toner, etc.)
• little, to no upfront setup costs involved
• create additional marketing opportunities to your customers with marketing inserts
• seamless, one-supplier, outsourcing business solution, from first party billing services to debt collection services

Disadvantages to Handling Billing Services Internally

• costs of materials (outer and reply envelopes, form, etc.)
• postage (not having greater postage discounts or cost-cutting technology i.e. PlanetCode, etc.)
• human labor costs allocated to handling billing and mailing
• Equipment costs and maintenance

Read about more first party collection and outsource billing service advantages here.

Other Important Billing Services Considerations

In addition to the necessity and expense involved in mailing billing statements, and statement processing, there is the very important matter of response rates. Many factors go into and can determine the effectiveness of your mailed communications to your clients.

Collection agencies, by the nature of their business, often test repeatedly and make use of the best proven strategies to reach customers. There are three areas of major importance that determine the effectiveness of any mailing campaign: open rate, letter design and content, and response options.

• Open Rate-This is affected by the appearance of the un-opened mail package. There are both conscious and unconscious factors that determines if it gets opened or not:
  • mail package size
  • design, color, layout (is this a single letter or a series? Do all subsequent mailings look the same, or are they "rotated" with varying designs and colors?)
  • the presence (or absence) of a message on the package

• Content and Letter Design- You typically have about 4-5 seconds to reach your customer with the nature and urgency of your communications (marketing offer, reminder notice, debt, etc.) This message needs to be clear and concise, or you'll lose the urgency (and their attention)very quickly.

• Response Options-
  • What is your clearly stated MWR, or Most Wanted Response?
  • Do you want them to make a credit card payment?
  • Is that choice clearly offered?
  • What other payment options do you offer?
  • Or, are you instructing them to call you instead? Clear, urgent response options greatly improve effectiveness. Also, offering more choices encourage quick response.

  Is Your Business Considering an Outsource Billing Service?

  DebtCollectionSteps.com consultants have advised many businesses all over the United States concerning billing services, outside debt collection, and whether its to their advantage to outsource these functions. We've helped banks, utilities, hospitals, insurance organizations, telecom companies, cable tv, and many others.

  If you would like more information about billing services, please fill out the form at the bottom of this page. One of our consultants will contact you within 24-48 hours.

  Billing Services Quote Request Please note that all fields followed by an asterisk must be filled in. Company Name* Company Name* Title or Position* Title or Position* First Name* First Name* Last Name* Last Name* E-mail Address* E-mail Address* Web Site URL Street Address* Street Address* City* City* State/Prov* State/Prov* Zip/Postal Code* Zip/Postal Code* Business Phone* Business Phone* Fax Best Time to Call* Best Time to Call* ---Select---\n8a-11a 11a-2p 2p-5p Current Costs per Letter (include all costs)* Current Costs per Letter (include all costs)* Monthly Volume/Number of Letters?* Monthly Volume/Number of Letters?* Currently using an outside letter vendor?* Currently using an outside letter vendor?* ---Select---\nYes No File format presently used? ---Select---\n.csv ASCII .txt EBCDIC Other format % of Letters Multi-page?* % of Letters Multi-page?* % of Letters Duplex (printed on front and back)?* % of Letters Duplex (printed on front and back)?* Can You Provide a Sample? ---Select---\nYes No Please enter the word that you see below.

  
  
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